CUSTOMER SERVICE
Commitment to customer satisfaction is our promise to you.
We are committed to offering solutions tailored to your specific needs through our local, community-based professionals.
Application Forms
Commercial Account | Personal Account
Customer Agreement
Propane Supply and Equipment Rental Agreement
Mobile Application
Download our FREE mobile application on Google Play
Commitment to Customers
Choosing P38 Energy guarantees that you will receive:
- A customized assessment of your service, delivery, and storage requirements
- 24/7 emergency service
- Comprehensive cylinder inventory and compliance inspections
- Competitive and transparent pricing
- Trained and professional delivery and service personnel
Payment Options
Choose online payment or a financing plan on our Customer Centre, or other methods of payment such as credit card, debit card, and pre-authorized payments.
Many of our customers take advantage of our Equal Payment Plan (EPP) to even out their purchases over a 12-month period.
Aboveground Tank Rental Rates
| Yearly Consumption | Monthly Rental Rate |
|---|---|
| 1,500 litres and more | $5.00/month |
| From 900 to 1,499 litres | $10.00/month |
| Less than 899 litres | $15.00/month |
Underground Tank Rental Rates
| Tank Size | Underground Tank Dimensions |
Approximate Excavation Dimensions |
Rental Rate | Minimum Annual Consumption |
|---|---|---|---|---|
| 1,000 USWG (3,785 litres) |
15’11” x 41″ | 18’0″ x 6’0″ | $425.00/year | 10,000 litres |
| 500 USWG (1,892 litres) |
9’10” x 38″ | 12’0″ x 6’0″ | $250.00/year | 5,000 litres |
| 320 USWG (1,211 litres) |
9’0″ x 31″ | 11’0″ x 5’0″ | $225.00/year | 3,000 litres |
| 250 USWG (946 litres) |
7’3″ x 32″ | 10’0″ x 5’0″ | $175.00/year | 2,000 litres |
Check your propane levels quickly and easily from a distance.
The Otodata Remote Tank-level Monitoring (RTLM) communicator is a highly accurate wireless monitoring device capable of measuring your propane tank level to within 0.5% of the dial reading in an easy and efficient manner. This system can be used by customers who do not have steady consumption, who will be absent for an extended period or for those who simply want peace of mind.
Otodata Wireless RTLM Communicator System Fees
Wireless device and installation: $259.00/unit | Network telecommunication annual fee: $36.00/unit | Free activation
Welcome to the era of real-time telemetry!
With Nee-Vo, trying to guess tank levels is now a thing of the past. Get accurate, real-time readings of all your tanks instantly on your smartphone.
Benefit from Nee-Vo* advantages today
1 – Free mobile application
2 – User-friendly interface
3 – Track tank-levels in real time
4 – Customizable level alerts
5 – Consult usage history
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